Follow the instructions given in the Resolution column.Check the dialog box that will appear this will show the error as well as the resolution.

Right-click the icon then select view sync problems.

Click the OneDrive icon then Help & Settings, Settings, then Unlink this PC. Once this is done, you will need to sign back into OneDrive.

Check if the OneDrive icon in the notifications area is crossed out.

Sync is resolved: No further action needed.

Your environment may vary but pretty much all the acceptances of our Terms of Use come from first sign-in to any of the web apps in our institution, so it shouldn't have much of an impact.Note: If OneDrive cannot be found on the menu, click the Search button in the taskbar, type in OpenDrive then click the application that will appear in the menu. By that point, OneDrive has stopped attempting to log in and is prompting the user for credentials.Īs a fix, I excluded the Office 365 suite from that policy completely, and that works fine.

I can see in the logs that the Terms of Use policy returns an 'interrupted' state when the OneDrive Sync client tries for the first time, then almost immediately returns a success.

Seperate to this, and I still have no idea why this is the case, our Terms of Use CA policy also stops OneDrive from signing in automatically with seamless SSO, regardless as to whether the user has already accepted the policy or not. If I log in to the same machine with an account inside the scope of MFA, OneDrive prompts for credentials. I have verified this several times logging in to a test machine with a test account that doesn't have MFA, and OneDrive will sign itself in happily and begin a sync. So I had this issue for a loooooong time and just got to the bottom of it in our environment.įirst up, as others have suggested, our CA MFA policy stops the OneDrive client from automatically signing in with seamless SSO.

Onedrive will not sign in